The Community Practice

Anima information

Please note: Anima does not guarantee a same‑day response.

Requests are reviewed and triaged by the Duty GP and triage team:
Monday to Friday, 9:00am – 12:00pm

Requests submitted after 12:00pm may be reviewed the next working day.

If your concern cannot wait, please contact NHS 111 after 6:30pm for advice and support.

👉 To submit an Anima request, click the “Submit a Request” to the right

Anima

Please note that Anima does not guarantee a same-day response.

All Anima submissions are reviewed and triaged by the duty GP and triage team during the following times:

  • 9:00am – 10:30am

  • 4:00pm – 5:00pm
    Monday to Friday

Submissions sent after 5:00pm may not be reviewed until the next working day.

If your submission relates to an administrative query (for example, letters or forms), please be aware that these requests may take longer to process than clinical queries.

Please do not chase test results unless you have not heard from us within 14 days, and do not submit duplicate requests, as this delays responses for all patients.

If you feel that your concern cannot wait until the following working day, please contact NHS 111 after 6:30pm for advice and support.

https://anima.thirdparty.nhs.uk/green/o/ss80jathe
NHS app banner

Emma AI reception assistant

EMMA is live – Quick FAQs

What is EMMA?

EMMA is our AI‑powered virtual receptionist. She answers calls instantly, collects information about your request, and sends it safely to the right team.

Why are we using EMMA?

To improve access, reduce phone queues, and make it easier for patients to contact the practice—especially at busy times.

How does EMMA work with Anima?

EMMA enters your request directly into Anima, which is then reviewed by the Duty GP.

If you can use Anima yourself, this remains the fastest way to contact us.

What happens after I speak to EMMA?

Your request is: Entered into Anima &Sent directly to the Duty GP for clinical triage

Can I still speak to reception?

Yes. If you genuinely need to speak to a receptionist, EMMA can transfer your call.

Can I request prescriptions through EMMA?

No. Prescription requests must be made via the NHS App, online services, or written requests.

Is my information safe?

Yes. EMMA is DTAC‑certified, GDPR‑compliant, and meets NHS data protection standards.

Page last reviewed: 14 May 2026
Page created: 26 September 2025