The Community Practice

Anima information

Please note: Anima does not guarantee a same‑day response.

Requests are reviewed and triaged by the Duty GP and triage team:
Monday to Friday, 9:00am – 12:00pm

Requests submitted after 12:00pm may be reviewed the next working day.

(Please be advised that on training days our triage rules change)

If your concern cannot wait, please contact NHS 111 after 6:30pm for advice and support.

👉 To submit an Anima request, click the “Submit a Request” to the right

Please see information box below on Time to Learn (Training days) closures

Please note that Anima does not guarantee a same-day response.

All Anima submissions are reviewed and triaged by the duty GP and triage team during the following times:

9:00am – 10:30am
4:00pm – 5:00pm
Monday to Friday

Submissions sent after 5:00pm may not be reviewed until the next working day.

If your submission relates to an administrative query (for example, letters or forms), please be aware that these requests may take longer to process than clinical queries.

Please do not chase test results unless you have not heard from us within 14 days, and do not submit duplicate requests, as this delays responses for all patients.

If you feel that your concern cannot wait until the following working day, please contact NHS 111 after 6:30pm for advice and support.

https://anima.thirdparty.nhs.uk/green/o/ss80jathe

Time to Learn (Staff Training) Closures 2026

The practice will close at 12:30pm on the following dates to allow staff to attend mandatory training:

Tuesday 13 October 2026
Tuesday 10 November 2026
Tuesday 8 December 2026

If you require medical assistance after 12:30pm on any of these dates, please contact NHS 111, who will be able to help you.

Important Information

Due to the reduced opening hours on these days, demand for appointments and medical requests will be higher than usual.

To help us respond to your request promptly, please submit any Anima medical requests no later than 10:00am.

Anima requests submitted after 10:00am may result in you receiving advice, signposting to an alternative service, or an appointment on the following day.

Thank you for your understanding and cooperation.