Please note that Anima does not guarantee a same-day response.
All Anima submissions are reviewed and triaged by the duty GP and triage team during the following times:
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9:00am – 10:30am
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4:00pm – 5:00pm
Monday to Friday
Submissions sent after 5:00pm may not be reviewed until the next working day.
If your submission relates to an administrative query (for example, letters or forms), please be aware that these requests may take longer to process than clinical queries.
Please do not chase test results unless you have not heard from us within 14 days, and do not submit duplicate requests, as this delays responses for all patients.
If you feel that your concern cannot wait until the following working day, please contact NHS 111 after 6:30pm for advice and support.
TO SUBMIT AN ANIMA PLEASE CLICK THE SUBMIT A REQUEST BUTTON BELOW
