The Community Practice

Important Update: Changes to Repeat Prescription Ordering

Starting the 2^nd of November 2026

We are introducing a trial of a new way of managing regular repeat prescriptions at the surgery. The aim is to make ordering medication easier and more convenient for patients, while helping us improve our processes and move towards a more paperless service.

What is changing?

We will be moving towards a system where our team proactively arranges patients' regular repeat prescriptions, reducing the need for patients to remember to request their medication each time.

Although the process will become more automated, our team will remain involved in managing repeat prescriptions, and the usual medication reviews and necessary safety checks will continue.

What do I need to do?

For the first three months, please continue ordering your repeat medication as you normally do. This initial period will allow us to check medication records, quantities and ordering dates to help ensure the new process works safely and effectively.

We will provide further information when the trial has been reviewed and we are ready to make any further changes.

What if I need medication that is not on my regular repeat list?

Only medication included on your regular repeat prescription will be covered by the new process.

Occasional or non-repeat medication must still be requested through Anima, providing relevant information about why you need it.

If you need a repeat prescription earlier than expected because your medication has been lost, your prescription has not reached the pharmacy, or you are going on holiday, please submit a request through Anima so our team can review it.

Why are we making this change?

We recognise that remembering to order regular medication can sometimes be difficult. By moving towards a more proactive system, we hope to make everyday life easier for patients, improve the organisation of prescription requests and provide a more convenient service.

We appreciate your patience and cooperation while we trial this change.

Please continue ordering your repeat medication as normal until we advise you otherwise.

Thank you for your understanding and support.

Please note that Anima does not guarantee a same-day response.

All Anima submissions are reviewed and triaged by the duty GP and triage team during the following times:

9:00am – 10:30am
4:00pm – 5:00pm
Monday to Friday

Submissions sent after 5:00pm may not be reviewed until the next working day.

If your submission relates to an administrative query (for example, letters or forms), please be aware that these requests may take longer to process than clinical queries.

Please do not chase test results unless you have not heard from us within 14 days, and do not submit duplicate requests, as this delays responses for all patients.

If you feel that your concern cannot wait until the following working day, please contact NHS 111 after 6:30pm for advice and support.

https://anima.thirdparty.nhs.uk/green/o/ss80jathe