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When to go to A&E

If you have experienced

• A fall

• A road traffic accident

• Poisoning

• Acute chest pain

• Difficulty breathing

• Symptoms of a stroke,

• please call 999 or go directly to your nearest Accident & Emergency department, as they have the resources to treat urgent medical conditions immediately.

Letter turnaround time

If you have sent us a letter via the hospital, another service, or handed it in at the reception desk, please be aware of the following:

Letters can take up to 7 working days to be added to your medical record, reviewed by a GP, and any necessary actions taken.

During busy periods, this process may take longer. We appreciate your patience and understanding.

If your matter is urgent, please speak to a member of the reception team.

Greener Practice

Published on 29th Sep 2025